Refund Policy for 4K LIVE IPTV Service
At UltraLive4K, we’re dedicated to delivering a high-quality 4K LIVE IPTV streaming experience with over 20,000 channels in Ultra HD. We stand behind our Services and offer a refund option under specific conditions to ensure your satisfaction. This Refund Policy outlines the eligibility criteria, process, and circumstances for refunds when you subscribe to UltraLive4K’s 4K LIVE IPTV plans. We aim to be transparent and fair, prioritizing your trust and streaming experience. Please review the details below to understand your options. If you have any questions, our support team is available 24/7 to assist you. Last updated: April 18, 2025.
Refund Eligibility
You may qualify for a refund for your UltraLive4K 4K LIVE IPTV subscription if you meet the following criteria:
- Timeframe: You must submit your refund request within seven (7) days from the date of your subscription purchase.
- Service Usage: The Services must not have been used extensively. Extensive use, such as prolonged streaming beyond initial testing, may disqualify your request at our discretion.
You must be at least 18 years old and have the legal authority to agree to these Terms to use our Website or purchase our Services. If you meet these requirements, you may request a refund as outlined below. We’re committed to ensuring your satisfaction with UltraLive4K’s 4K LIVE IPTV services.
How to Request a Refund
To request a refund for your 4K LIVE IPTV subscription, please follow these steps:
- Contact Support: Reach out to our support team via the chat feature on our website at https://ultralive4k.com, by email at contact@ultralive4k.com, or via WhatsApp at +62 821-9143-9045.
- Provide Details: Include your order number, account details (e.g., registered email), and a brief explanation of why you’re requesting a refund.
- Submit Within 7 Days: Ensure your request is made within the 7-day refund window.
Our team will review your request and respond within 48 hours. We may ask for additional information to verify eligibility, such as usage data. UltraLive4K is committed to making the refund process as smooth as possible for our 4K LIVE IPTV subscribers.
Refund Processing
Upon approval of your refund request:
- Refunds will be issued to the original payment method within three (3) to seven (7) business days, though timelines may vary depending on your payment provider (e.g., Visa, Mastercard).
- Access to UltraLive4K’s 4K LIVE IPTV services will be terminated upon issuance of the refund.
- You will be notified once the refund has been processed.
We strive to process refunds quickly to ensure your satisfaction. If you experience delays, please contact your payment provider or reach out to our support team for assistance.
Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- Beyond the 7-Day Window: If the subscription has been active for more than 7 days, no refunds will be provided, as this exceeds the initial testing period.
- Extensive Usage: If the subscription has been used extensively (e.g., streaming for more than 5 hours or accessing premium features like live sports or VOD).
- Violation of Terms: If the subscription has been shared or used in violation of our Terms of Service, such as unauthorized account sharing or illegal streaming activities.
- Third-Party Issues: If issues arise due to third-party factors, such as your internet connection, device compatibility, or regional channel availability.
All payments for UltraLive4K’s 4K LIVE IPTV services are final outside these exceptions. We encourage you to test our Services within the 7-day period to ensure they meet your needs.
Contact Us
For inquiries or concerns related to this Privacy Policy or your personal information, please contact our support team:
- Email: contact@ultralive4k.com
- WhatsApp: +62 821-9143-9045
- Support Hours: 24/7
Thank you for trusting UltraLive4K for your 4K LIVE IPTV subscription needs. We’re committed to ensuring your privacy and security while delivering the best streaming experience.
